SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lilabc (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lilabc.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Super
The product corresponds to the description, the seams are not even, but in general sewn well. I think the photo session will look good. Maybe we can go to the tree with my daughter in the same way. Also the store put the gifts-cute hair bands. Trifle, but nice. The only thing for myself with the size was slightly mistaken, the size is great, but, I myself do not know exactly what size I have. Each manufacturer has its own errors, it is necessary to measure here. I will send satin ribbons on the belt and will be excellent. In general, I recommend.
Suuuper!!!! It came almost in two weeks in Petrozavodsk
Such fast delivery to the Kemerovo region for 3 weeks Super
Dresses exceeded my expectations. all super! Delivery to Vladimir region (ordered 4.10, came 28.10) top top jersey, bottom skirt with lining and 2 layers of tulle. some places you can not see the cut and curved seam (but this only with a detailed view) in size everything came up: Size M for mom on Russian 44 is a bit large in the axillary region (not critical) for a girl growing 130 size 9-10 t the most. the smallest 12 m dress for a year is good, I think it will serve more than one year, since the skirt to the bottom. I ordered for a photo shoot, I will add a photo later
The product corresponds to the description. I really liked it. thanks to the store for the gift (two elastic bands).
Cool dresses, we are delighted and very tried to pose :) on the volume of 90/62/98 excellent sat size m, daughter of 1,2, height about 84 cm, took the size 12 m
Υπέροχα!!!!!
I ordered myself, and my daughter. The store delivered everything on time, and put the gifts. I recommend... Thank You
Super! It came quickly. Thanks to the store for the gift! After the holiday i will add a review. on 48-50 took xl.
Super dresses! The size approached both mom and daughter! Delivery is fast, to st. petersburg 20 days. The quality is quite good, the threads do not stick out, there is no smell. As a gift we were given 2 bows under the dress)) many thanks to the store!!!
Many thanks to the store! On the request for fast delivery reacted and managed to come before the birthday of the daughter. Took for a photo shoot. The sizes are correct, the seller is handsome!
Very cool dress, very much tulle. I advise you. Shipping fast
Dresses super. Came unrealistically quickly in almost two weeks.
Love it. Quality good. Only size is bigger than I wear. I took M, but it's little big for me. Stretch material,
We are very satisfied))
Viskas Super!!! REKOMENDUOJU!!!!!!!!!
I first ordered something on ali express And i was so lucky!!! and the quality was excellent!!! thanks!)